Refund Policy at LunarCraftRoom
Last Updated: January 15, 2023
Thank you for choosing LunarCraftRoom for your meal. We take pride in the quality and preparation of our food, and your satisfaction is our number one priority. Despite our efforts, if you find that your order is not up to your expectations, our refund policy outlines the conditions under which a refund may be considered.
Order Cancellation
If you need to cancel your order, please do so within 5 minutes of placing the order by contacting us directly at +44 20 7946 0958. Orders canceled after this timeframe may not be eligible for a full refund as they may have already entered the preparation stage.
Incorrect or Incomplete Orders
In the rare occasion that your order arrives incorrect or incomplete, please contact us immediately at +44 20 7946 0958. We will work expeditiously to correct the mistake. In most cases, we will either send a replacement at no additional charge or offer a refund for the mistaken item(s).
Quality Concerns
If you are not satisfied with the quality of the food received, please contact us within 2 hours of receipt. You may be asked to provide photographic evidence of the problem for our Quality Assurance team to review. Once verified, we will either resend the order or issue a refund for the affected items.
Non-Food Items
For non-food items (such as merchandise), returns or exchanges must be initiated within 14 days of receipt. The items must be in new and unused condition in their original packaging. Once the returned item is received and inspected, we will send you a notification of receipt and the approval or rejection of your refund.
Refund Processing
Approved refunds will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days, typically 7-14 business days.
Exceptions
Please note that certain situations such as late delivery due to third-party delivery services, natural disasters, or events out of our control may not be eligible for a refund. We appreciate your understanding in these circumstances.
Contact Information
If you have any questions or concerns about our Refund Policy, please reach out to us at +44 20 7946 0958. Our customer service team is available to assist you.
Address
LunarCraftRoom
43 Bedford Street, Westminster
London, WC2E 9HA
United Kingdom
We value your patronage and are committed to providing you with the highest quality food and service.
Visit our website lunarcraftroom.sbs for updates to our Refund Policy.